When attempting to redeem the Coupon Code from Kivuto/OnTheHub you receive the error:
Failed to Apply Coupon Code - The provided Email address is not in our records. Please verify and try again
This commonly occurs because of one of two reasons:
- Reason 1: Ensure you have waited 90 minutes after receiving your coupon code before attempting to redeem it on our site. You cannot redeem your code immediately.
Reason 2: Ensure that the following data matches exactly between your MyMaxon Account and what was used for your OnTheHub account at the time you'd purchased your promo code from OnTheHub:
- Email Address: If you used a gmail account on Maxon but an .edu email at OnTheHub, you'll need to switch your Maxon account to match what was given OnTheHub.
- First Name: For example, "Alex" would not be considered a match for "Alexander."
- Last Name: For example, Hernández" would not be considered a match with "Hernandez"
- You can change your MyMaxon Email/Name here to match what you had provided OnTheHub (it is not possible to change your OnTheHub purchase information after purchase).
If you still require assistance, Open a Ticket here and send us a screenshot of both:
- Your MyMaxon Account Name/Email address
- Kivuto/OnTheHub - Name/email address.