I'm having trouble logging into the Maxon App while using a proxy

If you're having trouble logging into the Maxon App while using a proxy, there's an important thing to check.

Windows has two separate network configurations—one for regular apps and one for background services. For the Maxon App to work correctly with a proxy, both need to be set up:

• WinINet is used by the Maxon App interface
• WinHTTP is used by background services like the Red Giant Service

Even if the Maxon App interface works, login issues can happen if WinHTTP is not properly configured.

We recommend using the netsh tool to set the WinHTTP proxy. Microsoft has instructions here:
Netsh.exe commands for WinHTTP

Ultimately, proxy settings need to be configured for both WinINet and WinHTTP on Windows devices.