How do I send a Problem Report?

Doug Y
Doug Y
  • Updated

The most efficient way to send a Problem Report from PluralEyes is to:

  • Load your project into PluralEyes in whatever way you've been loading it. 
  • Sync the sequence, even if it's a bad sync or the sync doesn't work, click it anyway
  • Click Help > Report a Problem and Include any brief detail you wish to in the details, otherwise just save it someplace

Once it's saved, send it to Support.

If you followed other FAQs that matched the description of your problem, be sure to say which ones so we do not offer redundant suggestions.

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