Why is there a watermark (red X) with my perpetual/serial license?

Doug Y
Doug Y
  • Updated

This FAQ is for users who have a perpetual license/serial number.

If you own a subscription license (e.g. Red Giant Complete, Maxon One, Universe) consult this FAQ.

The majority of perpetual/serial watermarks are resolved by following either of these sets of steps.

The steps are written in an if-then-else manner, so you can skip any section not applicable to you:

  • The first step in troubleshooting watermarks on perpetual licenses is to uninstall whatever version you have installed.
    Since the majority of watermarks on perpetual licenses occur because the wrong version of the product is installed, and because installing some versions does not overwrite others, the first step is to uninstall your watermarked plugins.
    • To uninstall through the Maxon App, select the Uninstall option in the menu alongside your product(s)
      uninstall.png
  • If you purchased your perpetual license through Maxon.net (after 2020), follow these steps:
    If you didn't purchase through Maxon.net, skip this set of steps.

    1. Make sure you have the latest version of the Maxon App.
      The Maxon App is available for download from the top of this page.

    2. Sign into the Maxon App with the same email you'd used to purchase your perpetual license
      Screenshot_2022-04-06_at_13.58.03.png
      You can check if the email you're using has a perpetual license associated with its Maxon account on my.maxon.net

    3. Check that the perpetual license now says it's activated within the Maxon App.
      If the perpetual license hasn't activated already after you signed in, use the menu to the right of the product to select the Assign License option.
      Screenshot_2022-04-06_at_13.59.53.png

    4. Skip the next set of steps
  • If you purchased your perpetual license through redgiant.com (before 2021), follow these steps:
    • For Magic Bullet Suite 13 plugin versions (namely Looks 4, Colorista IV) or Trapcode Suite 15 plugin versions (namely Particular 4):
      1. Make sure you have the latest version of the Maxon App.
        The Maxon App is available for download from the top of this page.
        You'll need to setup a basic/empty Maxon account to retrieve the installer.
      2. Sign into the Maxon App with a MyMaxon account.
        Use the same Maxon account you'd just used to retrieve the Maxon App installer.Screenshot_2022-04-06_at_13.58.03.png
      3. In the top right menu, select Import Serials
        importserials.png
        • Manually provide your serial.

          Red Giant does not track purchases through resellers, so we will not be able to look up your serial information for you; that is something you will need to collect from whatever reseller records you'd purchased from.
  • Once all of the above is done, check for a watermark in a BRAND NEW PROJECT/SEQUENCE — NOT A PROJECT YOU'D BEEN WORKING ON WHEN YOU'D DISCOVERED THE WATERMARK.
    As a troubleshooting test, try out your product on a brand new sequence/project with a new clip, and apply the effect.
      • If there is no watermark on a brand new project: Then you're all set. To remove the watermark from any project you were working on before, clean out the render cache of your host and you're good to go..
        • The steps for cleaning out the render cache is dependent on whatever editing program you are using:
          • For After Effects: Edit > Purge > Image Cache Memory
          • For Premiere: Sequence > Delete Render Files
          • For Final Cut Pro X: File > Delete Generated Event Files
        • If you clean out the render cache and there is still a watermark but there was no watermark on a brand new project, try adjusting any of the parameters on the effect by a wide margin to force the output to re-render.
      • If there is still a watermark on a brand new project, and the Maxon App shows you are in a licensed state, use the top right menu of the Maxon App to send us an Error Log via a troubleshooting ticket and we'll go from there.
        errorreportpng.png

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