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Try to describe the problem as best as possible, also using screenshots wherever it might help. It's best if you take screenshots of complete applications / windows, as some relevant information might be contained. Depending on the issue also project or log files will help us help you faster - you can attach up to 50MB per file, up to 10 files. If you need to attach something over 50MB, you can use a file-sharing service like WeTransfer or Google Drive.

Indicate the product you are having issues with or have a question about. If your product is not listed, select 'Other.'

What is your issue or topic?

Enter the email used to sign up for your My.Maxon account.

Select the plugin you need help with.

Is your question specific to Redshift in Cinema 4D? (Materials, Objects, Configuration or Rendering etc)

You can find your product version in the Maxon App; if you're on a version not installed via Maxon App, let us know you're using a Legacy version.

Which version of Redshift does your Question relate to?

(Premiere Pro, After Effects, Maya, Houdini, C4D, etc.)

Cinema 4D version

For Adobe users, be sure to specify CC from CC 2019, CC 2018, etc.

(ex. 10.16, 10.15.7, 10.14.4, etc.)

WHERE TO FIND ON MACS: Head into Apple menu in the top left of your screen > About This Mac, and relay what it says next to Graphics // For OS X 10.9.5 and below: click More Info > Graphics & Displays) WHERE TO FIND ON WINDOWS: Search for 'DxDiag' in your Start menu, run the DirectX Diagnostic tool, click Display, then relay what it says next to 'Name' and 'Approx. Total Memory'

If you have a legacy serial number please place it here.

Enter your device model (e.g. iPhone 12) and OS (e.g. iOS 14.5.1)

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