Frequently Asked Questions

Cinema 4D won't accept my serial number!

Cause:
Most likely your serial number has been entered incorrectly, or you're copy/pasting it from a format that Cinema 4D doesn't support.

Solution:
If you have received the serial via email or through your ePortfolio, then make sure to enter the entire block of text containing your serial number including all product names (such as Cinema 4D) and all special characters (including > brackets).

Additionally, ensure that you are copy/pasting this info directly from your registration/delivery email or from a plain text document such as a TXT file; rich text formats such as DOC or PDF will not work.

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