Frequently Asked Questions

How can I change my e-mail address / move from Google / Facebook login to native my.Maxon?

If you've created your account using a Federated ID (IE, you use "Sign in with Google" or "Sign in with Facebook" to create your account)* then you do not have a password to sign in to MyMaxon and must always sign in with this option.

If you'd like to switch from a Federated ID to a standard MyMaxon account using an email address and password instead, there's actually a convenient form available on our website that will allow you to easily make the switch. Here's how to do it:

  1. Head to and go to the Profile tab:
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  2. At the bottom of this tab, click you'll see a section saying, "You have logged in using a 3rd party service, Google."
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  3. Click Edit as indicated in the image and set up your new password.
This process will remove the Federated ID from your account and allow you to sign in using a password instead of an external account.

*Apple sign ins, while they are also technically a Federated sign in, use an email address token created by Apple and are basically separate accounts that unfortunately cannot be converted to MyMaxon sign ins using this guide. If you need to switch a license from an Apple sign in to a MyMaxon sign in, please create a new MyMaxon account using the email address you'd like to use instead and then contact Maxon Technical Support to have the license transferred to the new account.

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