Frequently Asked Questions

Apple ID as Sign in - issues when turning on/off Hide My e-Mail

If you use an Apple ID and change the e-mail state between Show and Hide you may experience a few issues such as missed subscription billing notifications. The e-mail is an important identifier in our my.Maxon system and connected systems. As turning on/off the Hide my e-Mail feature will change the e-mail used in my.Maxon it can happen some connected systems on our side are not notified correctly about it, hence not updated.

Solution
To avoid this, we recommend to you should update the e-mail once signed in at my.Maxon on the Profile tab yourself after you switched from one mode to the other (hide/show) for your Apple ID.

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