Frequently Asked Questions

Technical Support Announcement Regarding Coronavirus (COVID-19) and Working From Home

Dear Cinema 4D User,

Our highest priority is the health and safety of our employees and customers. In response to the COVID-19 pandemic, our staff are now working remotely so that we can continue to serve you well.

We’ll do our best to answer all requests promptly, but in some cases, this may take longer than usual.

Many of our customers working for larger companies are now working remotely. This may cause issues with floating licenses, especially if a VPN connection is not available. In such cases we are offering short-term solutions. If you are affected, please contact us by opening a ticket including your MyMaxonID, so that we can find a solution together.

Floating license issues as above will be handled with a higher priority.

We apologize for any inconvenience caused and thank you for your patience during this time.

Your Maxon Team

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