Frequently Asked Questions
Why are users not getting an invitation email or why is the invitation link not working?
There are various reasons why users may not be getting an invitation, the most common are:
noreply@maxon.net
As far as why the invitation link is not working, the most common reasons are:
Deleting the invitation is a simple 3 step process, I've provided screenshot below to better help guide you through the process of deleting an invitation. Once the invitation is deleted you can resend a new invitation.
- The invitation is in their spam or junk folder
- The invitation is being blocked by your email server
- my.maxon.net
- id.maxon.net
- maxon.net
noreply@maxon.net
As far as why the invitation link is not working, the most common reasons are:
- You may need to clear your browser's cache (if you don't want to clear cache, try a different browser)
- The invitation has expired
- You may already be signed in with your current MyMaxon account, in which case, you will need to sign out.
Deleting the invitation is a simple 3 step process, I've provided screenshot below to better help guide you through the process of deleting an invitation. Once the invitation is deleted you can resend a new invitation.