Frequently Asked Questions
. Manage Subscriptions - how can I cancel or renew my susbscriptions?
If you bought them directly on our Maxon Shop, the best way to start is on my.maxon.net when you are logged in.
- Click on your name and select Order History:
At the next step you will see a table with Orders. There might also be "Unsubmitted" ones, don't care about them (like Order #98765 below), they were just object you put in your shopping cart but never checked out / purchased.
- Focus on the Order Complete lines, such as #12345 in our example
- click on the Order Number (orange) for the item you want to manage
Order Number | Order Date | Creation Date | Status | . | Order Amount |
12345 | 03/09/2019 | 03/09/2019 | Order Complete | View Invoice | 123.00 $ |
98765 | . | 30/01/2020 | Order Unsubmitted | . | 1234.00 $ |
- On the next page - Order Details, click on "Manage Subscription"
PRODUCT NAME | QUANTITY | SUBSCRIPTION TERM | RENEWAL TYPE | |
Maxon C4D Subscription | 1 | 1 month | Automatic | Manage Subscription |
On the next screen you can then:
- turn your subscription off (Cancel) and on (Renew now)
- update your payment details