Frequently Asked Questions
. Manage Subscriptions - how can I cancel or renew my susbscriptions?
If you bought them directly on our Maxon Shop, the best way to start is on my.maxon.net when you are logged in.
- Click on your name and select Order History:
At the next step you will see a table with Orders. There might also be "Unsubmitted" ones, don't care about them (like Order #98765 below), they were just object you put in your shopping cart but never checked out / purchased.
- Focus on the Order Complete lines, such as #12345 in our example
- click on the Order Number (orange) for the item you want to manage
|Order Number||Order Date||Creation Date||Status ||.||Order Amount|
|12345||03/09/2019||03/09/2019||Order Complete || View Invoice ||123.00 $|
|98765|| . ||30/01/2020||Order Unsubmitted||.||1234.00 $|
- On the next page - Order Details, click on "Manage Subscription"
|PRODUCT NAME||QUANTITY||SUBSCRIPTION TERM||RENEWAL TYPE|
|Maxon C4D Subscription||1||1 month||Automatic||Manage Subscription|
On the next screen you can then:
- turn your subscription off (Cancel) and on (Renew now)
- update your payment details