Error: Status -1 -- My installation failed with this error message

If an installation fails relaying status -1, it's typically related either to file permission issues between the installer and the locations it's trying to install files into, or a background service that's interrupting the installation process.

Since there are several potential culprits, there are several advised fixes:

Fix 1: Reset configuration

1. Click Reset Configuration in the Maxon App's top right menu before attempting a reinstall, then log out of your Maxon account.
   
2. Restart your machine. This force-closes any background service that might've been interrupting the installer.
3. Log back into your Maxon account.
4. Retry your installation.

Fix 2: Run an uninstaller script

1. Close the installer
2. Locate and run the uninstaller script:
   • On Mac
     1. Head to Applications > Utilities > Terminal
     2. Run the command sudo /Library/Application\ Support/Maxon/Tools/uninstall-maxon-service.sh
   • On Windows
     1. Head to C:\Program Files\Red Giant\Services\uninstall-maxon-service.bat
     2. Right-click and run as admin.
3. Retry the installation.

Fix 3: Reinstalling with new admin

Create a brand new user account on your machine with admin permissions, and try reinstalling under that new account.

Fix 4: Remove previous installation manifests

Head to:

• Mac: /Users/Shared/Red Giant/.rgdeploy/history/
• Windows: C:\ProgramData\Red Giant\.rgdeploy\history\

Remove files in this folder with with names like:

• com.redgiant.application-manager_v1.2.1_rgmanifest.xml
• com.redgiant.service_v1.2.1_rgmanifest.xml
• com.redgiant.service_v1.5.0_rgmanifest.xml
• net.maxon.app-manager_v1.0.0_rgmanifest.xml

If none of these fixes help, or you need assistance following these steps, please contact support.

Related FAQs:

• How do I purchase upgrades?
• How do I install upgrades?