Error: Status -1 -- My installation failed with this error message

Doug Y
Doug Y
  • Updated

If an installation fails relaying status -1, it's typically related either to file permission issues between the installer and the locations it's trying to install files into, or a background service that's interrupting the installation process. Since there are multiple possible culprits, there's multiple potential workarounds. Here they are in order of ease.

Reset Configuration

  • Click Reset Configuration in the Maxon App's top right menu before attempting a reinstall, then log out of your Maxon account.
  • Restart your machine, log back into your Maxon account, and try the installation once more.
    • This force-closes any background service that might've been interrupting the installer.

Run an uninstaller script

  • Run an uninstallation script, then try reinstalling:
    • Mac:
      Close the installer. Head to Applications > Utilities > Terminal
      • run the command sudo /Library/Application\ Support/Maxon/Tools/
    • Windows:
      Close the installer. Locate the following, right-click and run as admin:
      C:\Program Files\Red Giant\Services\uninstall-maxon-service.bat 

Reinstalling with new admin

  • Create a brand new user account on your machine with admin permissions, and try reinstalling under that new account.

Remove previous installation manifests

Mac – /Users/Shared/Red Giant/.rgdeploy/history
Windows – C:\ProgramData\Red Giant\.rgdeploy\history

In those folders, you will find manifest files dropped by the installer you should remove, with names like:


Bypass Quarantine (Red Giant Application Manager Mac-only) 

Newer versions of MacOS, such as Big Sur, have a stronger quarantine function for downloaded files. 



  • Using Terminal, run this command on the RGA Installer app bundle
    • xattr {path to RGA Installer}
  • among the attributes listed, you should see “”



  • remove the quarantine flag from the RGA Installer app bundle, using this command
    • sudo xattr -r -d {path to RGA Installer}
  • re-run the xattr command and it should show that the quarantine flag is no longer present


If none of those steps help, or you need assistance, please contact support.


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