Maxon / Red Giant Support Center

Artist: Vladislav Solovjov

Maxon Support

Search our knowledge base for answers to common questions.


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Contact Support Team

If you've searched the knowledgebase above and still can't find answers to your questions, then the most efficient way to get answers to is to open a Support Ticket. Barring weekends and events, we aim for a 24 hour turnaround.

Our systems have merged. To raise a support ticket you need to log in via MyMaxon ID. If you don't have one already, please create a new MyMaxon account. it's free, and it allows you to keep a track of all your tickets just like before.

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Phone Support

In some cases, more interactive communication can make sense. For paid products you can also reach us via phone:

Customer Service - Germany

for Shop, invoices and subscription
(+49) 6172 5906 0

Cinema 4D product support

  • Europe (Germany): (+49) 6172 5906 44
  • USA (California): (+1) 805 716-1313
  • German support: (+49) 6172 5906 42

Red Giant product support

USA (Oregon)
(+1) 260 918 4505

The telephones are covered at our office locations during typical business hours on business days.
If you call us from far abroad, please check this page for the correct country prefix from your region: