Why are users not getting an invitation email?

Invitation emails not being received typically occurs when:

• The invitation has been filtered into the spam/junk folder, which happens often with strict third party mailing policies are in effect.
• The invitation is being blocked by your email server, which occurs if you are using a company email address with rules managed by an IT department.

You can search for the invitation by its email address: noreply@maxon.net

To prevent spam filtering affecting your invitation, or to help your IT department configure your mail server, you will need to allow the following domains:

• my.maxon.net
• id.maxon.net
• maxon.net