You can contact Maxon technical support by way of a support ticket.
Tickets are responded to typically within 24 hours barring weekends or holidays.
Teams license users can expect a same-business day response.
Note that different license types have different support resources available to them. Use the table below to see an outline of which Maxon Support resources are available to which Maxon license types.
| Support Feature | License Type | ||||
| Standard | Educational | Teams | Trial | Legacy | |
| Installation support for compatible environments | ✅ | ✅ | ✅ | ✅ | ✅ |
| Access to the Knowledge Base | ✅ | ✅ | ✅ | ✅ | ✅ |
| Unlimited customer service | ✅ | ✅ | ✅ | ✅ | ✅ |
| Unlimited technical support | ✅ | ✅ | ✅ | ✅ | ❌ |
| New version and updated feature releases | ✅ | ✅ | ✅ | ✅ | ❌ |
| Minor and major bug fixes | ✅ | ✅ | ✅ | ✅ | ❌ |
| Access to Cineversity | ✅ | ✅ | ✅ | ❌ | ❌ |
| Priority ticket handling and faster response times | ❌ | ❌ | ✅ | ❌ | ❌ |
| Phone support | ❌ | ❌ | ✅ | ❌ | ❌ |
| Screensharing support sessions | ❌ | ❌ | ✅ | ❌ | ❌ |
| Access to specialized technical resources | ❌ | ❌ | ✅ | ❌ | ❌ |
| Limited technical support | ❌ | ❌ | ❌ | ❌ | ✅ |
License Types
Standard license: A monthly or annual subscription allowing access to designated Maxon software.
Educational license: An annual subscription allowing access to designated Maxon software for non-commercial use.
Teams license: An annual subscription for creative teams, allowing access to designated Maxon software, along with additional administrative tools.
Trial license: A 14-day subscription allowing access to all of Maxon One.
Free license: Licenses that have no cost, such as those available through partners (e.g. Cinema4D lite), mobile app stores (ZBrush with free plan), or NFR (not for resale) licenses.
Legacy license: Perpetual (i.e. non-subscription) licenses for older versions of Maxon, Red Giant, C4D, ZBrush, or Redshift software.
Types of Support
Customer Service: Assistance with user accounts, purchases, or licensing in-product.
Technical Support: Assistance with installing products and to ensure supported software works as documented. The Support team will file defects if the software is not behaving as expected.
Community Support: Creative support via Maxon-sponsored channels such as ZBrushCentral, Redshift forums, Reddit, and other channels moderated by Maxon employees.
Limited Technical Support: As legacy software is not considered compatible with the environments our latest software is designed for and our support team more aligned to assist with, troubleshooting older software and components becomes increasingly inaccessible over time, which limits legacy users to 3 technical support tickets per calendar year.
When can I expect a response?
We aim to respond to technical support and customer service tickets within 24 hours barring weekends or holidays.
Teams license holders can expect a same-business day response.
Turnaround time for Community Support may vary as responses are not guaranteed.
We do our best to provide timely, accurate, and respectful support and reserve the right to deny support if you violate our Terms of Use. If we receive abuse or inappropriate messages, your support access may be terminated.
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