Bug Reporting, Fixing and Feedback

Users can report bugs by filing a support ticket. 

Maxon Software versions released within the year (n-1) receive minor and major bug fixes, as well as stability improvements and feature updates. 

If a reported bug is confirmed to be within Maxon's purview, it then gets passed from the Support team to the Engineering team, where it then gets slated for repair.

A support ticket regarding a bug may be closed without immediate resolution. This does not translate to the bug having been ignored or disregarded, but rather is indicative of it having completed the confirmation process and has since been assigned to Engineering teams for scheduling.

When do bugs get fixed?

Because there are many elements affecting product development timelines, it is unfortunately not possible to forecast when a bug will be fixed. These elements can include (but are not limited to): severity, reproducibility, and third party components (e.g., drivers, frameworks, OS updates). 

Users are notified of bug fixes by way of Release Notes, which can be subscribed to by clicking Follow under the product category of interest.

Feature Requests

Feature requests can also be submitted through support ticket. Similar to bug reports, if a feature is confirmed to be within Maxon's purview and is actionable, it gets filed and passed onto Project Leads for consideration. 

Maxon software versions released over a year ago do not receive bug fixes or new features.