Maxon App Error 11025: Can not connect to Red Giant Service

This error can be caused by a few potential culprits, each with their own option to resolve:

• Solution 1 (Macs only): Contention over log files files may prevent a background service from starting. Try deleting them:
  1. Open a Finder window
  2. In the top menu bar, select Go > Go to Folder
  3. Type or paste in: /tmp/
  4. Delete these two files:
     • redgiant.service.err.log
     • redgiant.service.out.log
  5. Empty the trash and restart your machine, then retry installation.
• Solution 2 (Mac & Win): An incomplete removal of the Maxon App can leave the Red Giant Service in an indeterminate state. This can be resolved by running uninstall scripts with admin privileges, which is done by following these steps:
  • Mac
    1. Open a Finder window
    2. In the top menu bar, select Go > Go to Folder
    3. Type or paste in: /Library/Application Support/Maxon/Tools/
       • You'll keep this Finder window visible while continuing the next steps.
    4. Head into Applications > Utilities > and open a Terminal window
    5. Type sudo sh making sure to include the space afterwards
    6. Drag and drop uninstall-appmanager.sh into the Terminal window and hit Enter
       • It'll ask for your system password and answer Y to any prompts.
    7. Type sudo sh again, remembering to include the space afterwards.
    8. Drag and drop uninstall-maxon-service.sh into the Terminal window and hit Enter
       • It'll again ask for your system password, answer Y to any prompts. 
  • Windows
    1. Open a File Explorer window and head to C:\Program Files\Maxon\Tools\
    2. Right-click uninstall-appmanager.batand select Run as Administrator
    3. Repeat for uninstall-maxon-service.bat and again select Run as Administrator.
• Solution 3 (Mac & Win): Antivirus software or firewall software can interfere with the proper installation of the Red Giant service, in which case turning off (or uninstalling entirely) any antivirus software and firewall software resolves the problem.
  
  Software known to affect our installations:
  • Little Snitch
  • Malwarebytes
  • Norton
  • Strict Windows firewall configurations
  • Strict VPN configurations

If you are still unable to install Maxon App after following these three suggestions, contact Support and we'll go from there.