(Windows) Maxon App install fails with the 11015 error when an "&" (Ampersand) symbol/character is in Windows Username

Ethan (he/him)
Ethan (he/him)
  • Updated

Screenshot_2022-12-15_at_10.10.11_AM.png

 

When installing Maxon App or any of our software within on Windows, you may run into this Installation Failed - Status 11015 error.

 

If you get this error, please try the following workaround while our team digs into resolving this issue:

  • Create a new user account without & in the account name and log into this new account
  • Then install Maxon App while logged into this new account
  • Once Maxon App is installed, go ahead and log back into the original account to continue to use Maxon App

 

If you continue to have issues with this error after trying the above, please reach out to us via a Support Ticket and we can assist further!

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