How can I cancel or renew my subscription?

Subscriptions can be renewed or canceled from the Subscriptions tab of your Maxon account.

How to Cancel a Subscription

1. Sign into your Maxon Account
2. Click Subscriptions
   
    
3. Click Stop automatic subscription renewal under the Subscription status section of the subscription you wish to cancel.
   
    
   • A subscription needs to have been active for at least 15 minutes before this screen will populate. 
   • If no options are listed under the subscription, you'll need to wait for the account systems to update.
4. Once canceled, refresh the page to verify that it has been completed successfully.

Additional Notes:

• Canceled subscriptions are usable for the remainder of their duration.
• Review our refund policies for information on acquiring refunds for eligible subscription renewals.

How to Renew a Subscription

Subscriptions are set to renew by default.

• If your subscription has lapsed, you can renew it by repurchasing it through maxon.net.
• If your subscription is active but is set to expire:
  1. Sign into your Maxon account.
  2. Click Subscriptions
  3. Click Renew next to the subscription.

Should you need assistance with any of these steps or have other questions, contact Support.