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  2. Account and Subscription Management

Account and Subscription Management

Find answers to managing your Maxon account, subscriptions, licenses, student licensing, invoices, refunds, and premium support for Cinema 4D, ZBrush, Redshift, and more.

Refunds and Cancellations

  • Returns and Cancellations
  • VAT Refunds and Invoice Adjustments
  • How do I request a refund?
  • How long does a refund take to process?
  • What purchases are eligible for a return?
  • How do I find my credit memo?

See all 7 articles

Subscription Management and Billing

  • Managing Automatic Renewal and Payment Information Promoted article
  • How do I update my payment information?
  • How can I cancel or renew my subscription?
  • How can I increase the number of seats on my licence?
  • How do I find my invoice?
  • How do I upgrade my subscription?

See all 19 articles

Account Creation and Management

  • Why aren't legacy purchases showing in my Maxon account? Promoted article
  • Sign in Failed: Email address is reserved or not registered Promoted article
  • How do I create a Maxon Account?
  • How do I change my Maxon Email address?
  • How do I update or change my billing address?
  • Why am I not receiving MyMaxon account validation email?

See all 13 articles

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