How can I cancel or renew my subscriptions?

Matt
Matt
  • Updated

If you bought them directly on our Maxon Shop, you should log into my.maxon.net and follow these steps. 

  • Click on your name and select Order History:

 

  • Next, navigate to Order History > Details to manage your product subscription:

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  • Next, toggle Automatic Renewals to Off via the radio button in order to cancel. When you change this, you will see the following screen:

Screen_Shot_2021-07-22_at_1.43.06_PM.png

  • Make sure you accept this change. Once you do, your subscription will not renew at the end of the term. 
  • Please note that you must cancel your auto-renewal 3 days before the expiration date for monthly subscriptions and 10 days before the expiration date for annual subscriptions.
  • If you have any questions or concerns, file a ticket with Support using the Submit a Request link above.

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