If you bought them directly on our Maxon Shop, you should log into my.maxon.net and follow these steps.
- Click on your name and select Order History:
- Next, navigate to Order History > Details to manage your product subscription:
- Next, toggle Automatic Renewals to Off via the radio button in order to cancel. When you change this, you will see the following screen:
- Make sure you accept this change. Once you do, your subscription will not renew at the end of the term.
- Please note that you must cancel your auto-renewal 3 days before the expiration date for monthly subscriptions and 10 days before the expiration date for annual subscriptions.
- If you have any questions or concerns, file a ticket with Support using the Submit a Request link above.