How can I cancel or renew my subscriptions?

Follow the steps below to cancel or renew a subscription.

How to Cancel a Subscription

1. Sign into your Maxon Account
2. Click Subscriptions
   
    
3. In the Subscription status section of the subscription you wish to cancel, click the link to stop automatic renewal.
   
    
   • A subscription needs to have been active for at least 15 minutes before this screen will populate. If you see the subscription banner with no options listed, you'll need to wait for the account systems to update.
4. Once canceled, refresh the page to verify that it has been completed successfully.

Important notes:

• Turning off auto-renewal only prevents future payments. You will continue to have use of the time you have already paid for.
• Renewal charges occur before the expiration date in case of payment issues, allowing time to correct payment information without risking work interruptions.
  • For refunds, you must cancel your auto-renewal 3 days before the expiration date for monthly subscriptions and 10 days before the expiration date for annual subscriptions. 

How to Renew a Subscription

If your subscription has lapsed, you can renew it by repurchasing it through maxon.net.

If your subscription is active but is set to expire, head to the Subscriptions tab of your Maxon account and click Renew next to the subscription.

Should you need assistance with any of these steps or have other questions, contact Support.