How can I cancel or renew my subscriptions?

Matt
Matt
  • Updated

If you bought subscriptions directly on our Maxon Shop, you should log into my.maxon.net and follow these steps. 

Go to "Subscriptions" along the top.

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Click on "Details" of the subscription you wish to manage.

Use the toggle to "switch off" automatic renewal

 

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You will then see a warning message; please check the box, and press "continue" 

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  • Make sure you accept this change. Once you do, your subscription will not renew at the end of the term. 
  • Please note that you must cancel your auto-renewal 3 days before the expiration date for monthly subscriptions and 10 days before the expiration date for annual subscriptions.
  • If you have any questions or concerns, file a ticket with Support using the Submit a Request link above.

Your subscription should now be set to "off" 

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