Managing Automatic Renewal and Payment Information

How do I access my subscription details?

Your Maxon subscription details are found under the Subscriptions tab of your Maxon Account.

1. Log in to your Maxon Account at my.maxon.net
2. Navigate to the Subscriptions tab
3. Locate and select the subscription you wish to manage

How do I disable automatic renewal on my subscription?

You can disable the auto-renewal of a subscription under the subscription details of the Subscription section of your Maxon Account.

1. Log in to your Maxon Account at my.maxon.net
2. Head to the Subscriptions tab
   
3. Within the subscription details, find the automatic renewal option
   
4. Toggle the switch to disable auto-renew
5. Click Save to confirm your changes

If you need assistance canceling your auto-renew, Contact Support.

How do I enable automatic renewal on my subscription?

Like most services, automatic renewal is enabled by default. If you had disabled your subscription, you can re-enable auto-renew for your subscription on the same page, which is the subscription details of the Subscription section in your Maxon Account.

1. Log in to your Maxon Account at my.maxon.net
2. Head to the Subscriptions tab
   
3. Within the subscription details, find the automatic renewal option
   
4. Toggle the switch to enable auto-renew
5. Confirm your changes to save your preferences

How do I update my payment information?

Payment information can be changed on your Maxon account under the Subscriptions tab.

1. Log in to your Maxon Account at my.maxon.net
2. Head to the Subscriptions tab
   
3. Locate and select Payment Information
4. Enter updated credit card or payment details. 
   • Maxon partners with 2Checkout for secure payment processing.
5. Save changes

Note that annual subscriptions renew 10 days before their expiration date, while monthly subscriptions renew 3 days before their expiration date. If you update payment method after these time frames have passed, you will likely have already been charged to whatever previous payment information was on file.

Why did my payment fail?

Payment failures can commonly be attributed to one of these factors:

• The payment provider needs to allow international payments and online transactions
• The payment provider needs manual authorization for payments to Maxon (appearing as 2checkout on statements)
• The payment provider has received too many attempted charges in a short amount of time
• There are not enough funds in the account 

If you have accounted for all of these factors with your payment provider, or need assistance determining why your payment failed, contact Maxon customer service for help.

How do I resolve payment issues?

Should you run into payment issues, reach out to Maxon’s customer service team to get back up and running in as timely a manner as possible.