Sign in Failed: Email address is reserved or not registered

This error means one of two things:

• You need to sign-in with a method different than what you had just used.
• You had never set up a Maxon account.

To resolve it, follow these steps:

1. Click Try Again
2. Use a different sign-in option than the one you'd just tried. For example, if you just tried using your email address, try using Google, Apple, or Facebook to sign in.
   

   • If none of the sign-in options work, try resetting your password using the Forgot Password option. 

     If resetting your password results in an error saying an account was not found, this would mean you had either never setup an account, or it exists under a different email than the one you'd supplied. 

If you need assistance signing into your account, or locating an account under an alternate email you may have used, contact Support.