Why aren't legacy purchases showing in my Maxon account?

Some legacy purchases will not show in a Maxon account, including:

• Previous Cinema 4D Serial numbers (R20 and earlier) aren't listed in Maxon accounts, but are retrievable by contacting Support for both the serial numbers and their legacy installers.
• Purchases made through resellers (e.g., ToolFarm, Flashback Japan, B&H, etc.) are not tracked by Maxon. You'll need to contact whichever reseller you'd bought a product from to retrieve your purchase information.
• Redshift RLM Licenses are not recorded under Maxon accounts.

All other legacy purchases (e.g., Red Giant perpetual licenses, Redshift node-locked licenses, and ZBrush activation keys) should all be visible in your Maxon account under the Legacy Licenses section at the bottom of the Licenses page, provided you are signed in using the same email used at the time of the original purchase.

If you are unable to locate a legacy purchase you believe you should have access to, contact Support.