Why am I not receiving MyMaxon account validation email?

Karam AlMarrini
Karam AlMarrini
  • Updated


Having a MyMaxon account provides access to software downloads, licenses, and other essential features. However, it is crucial to note that a shared inbox cannot be used to register or create a MyMaxon account.

What is a shared inbox?

A shared inbox is an email address that is used by multiple people to receive and send emails. It is often used by teams and departments to manage customer inquiries, support requests, and other communications. While shared inboxes are a convenient way to handle emails, they have limitations when it comes to creating online accounts.

When you create a MyMaxon account, you need to provide your personal/professional information, including your name, email address, and other details. Unfortunately, a shared inbox cannot be used for this purpose.

Using a shared inbox to create a MyMaxon account can result in various issues, including the inability to reset your password or access your account in case of a security breach. Moreover, it can lead to confusion and errors when multiple people are accessing the account.

To avoid these issues, it is essential to use an individual email address to create a MyMaxon account. This ensures that you have complete control over your account and can access it at any time. Additionally, it helps to prevent security risks and other complications.

In conclusion, while shared inboxes are a valuable tool for managing emails, they cannot be used to create a MyMaxon account. It is crucial to use an individual email address to register for a MyMaxon account to ensure that you have complete control over your account and access to essential features. If you have already created a MyMaxon account with a shared inbox, we recommend that you update your account information with an individual email address as soon as possible.


If you still cannot receive the MyMaxon validation email after checking your spam and junk folders, please feel free to reach out to our support team by creating a ticket mentioning the email address that you have registered with.
open a new ticket here.

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