How do I request a refund?

New annual subscriptions can be refunded by following the steps below. Other eligible refunds will need to be done by way of a Support ticket.

1. Sign in to your Maxon account
2. Click Order History

3. Click Refund
   

   Because this order is a monthly subscription, it is ineligible for refund and gives this message:

   

4. For eligible orders, you will see this form:
   

   Fill out the form, then click "Submit Refund Request"

5. You will be returned to the Order History page, which will now show "Returned" for the refunded copy.

   

   Note: All orders with an associated refund will display as "returned"--even if it was a partial refund. A partially returned order (such as if you accidentally bought multiple seats and returned all but one) will still show as "returned" even though there is still an active subscription associated with it.