How do I request a refund?

New annual subscriptions can be refunded by following the steps below. Other eligible refunds will need to be done by way of a Support ticket.

1. Sign in to your Maxon account
2. Click Subscriptions
   
3. Click the order number or View order details button
   
4. Click Request Refund
   
5. (Optional) Provide your reason for requesting the refund
   • If the purchase is not eligible for a refund, the request will be denied.
   • If you believe you have a situation that warrants an exception, contact Support.
6. Click the Request Refund button