Returns and cancellations

What purchases are eligible for a return?

• Maxon allows returns on new annual subscription purchases within 14 days of the original purchase.
• New monthly subscriptions and student purchases are not eligible for refunds.
• Subscription renewals and maintenance extensions are not eligible for refunds.
• Upgraded licences cannot be downgraded and refunded. 

All purchases made in China are not eligible for refunds.

We recommend using our 14-day Maxon One trial before purchasing to ensure system compatibility. 

How do I cancel a subscription?

Monthly and annual subscriptions will automatically renew unless you change the renewal options in MyMaxon. Renewal charges will be processed prior to the subscription term end to ensure access to the license, for which notification is provided by email. Cancellations of renewals must be requested before the prior license end date to receive a refund.

How do I request a refund?

Eligible refunds on new purchases can be requested via order history in your MyMaxon account*

Click Subscriptions.

Click the order number or View order details button.

Click Request Refund.

Please provide your reason for requesting the refund. When done, click the Request Refund button.

Note: Self refunds process automatically in five days, after which the funds will reach your account within 5-7 days depending on your bank's policies. 

During that first five days, you can cancel your request at any time by returning to the Order Details page and clicking the cancel refund button.

When the refund completes and it is no longer possible to cancel it, your license will be switched off immediately. 

If you run into trouble or have a situation that warrants an exception, please open a ticket with Support.