What purchases are eligible for a return?

The following purchases are eligible for a refund:

• New annual subscriptions are eligible for refunds within 14 days of purchase. Follow these steps to start the return process.

You may disable auto-renewal at any time before your next billing date. Your subscription will remain active until the end of the current subscription term.

Renewal subscription charges are processed before the current subscription term ends to prevent interruptions to service. If a renewal charge has been processed when you intended to cancel, you may be eligible for a reversal of the charge. Contact Support to request a review of the renewal charge.

* Renewal charges are processed prior to the subscription term end to ensure uninterrupted access to the license. Multiple notifications are sent to the email associated with the Maxon account before these charges occur.

What purchases are not eligible for a return?

These purchases are not eligible for a refund:

• New monthly subscriptions are not eligible for refunds
• Costs for eligibility verification services for Student and Teacher licenses are non-refundable.
• Purchases made in China are not eligible for refunds.

If you believe you have a situation that warrants an exception to the policies outlined above, contact Support.