A Guide to Maxon Subscriptions

What length subscriptions do you offer?

Monthly and Annual subscriptions are available.

You can choose your preferred payment schedule by using the options on the Buy Page;

When do subscriptions renew?

Subscription renewals are charged prior to the license expiration date:

• Monthly - Occurs from the date of purchase for 1 calendar month and rebills 3 days prior to the license expiration.
• Yearly - Occurs from the date of purchase from 1 calendar year and rebills 10 days prior to the license expiration.

Why do you take the money before the license renewal date?

As our software can be mission-critical to a lot of businesses and individuals, we want to ensure there is plenty of time to fix any payment issues before the license expires. 

What if I don't want to auto-renew?

When purchasing a subscription, it is required to agree to auto-renewal. However, any time after purchasing your subscription you can cancel it. This will stop future renewals without losing any of the time you have already paid for.

Can I get a refund on my renewal?

See our Returns & Cancellations FAQ for our refund policies and procedures.

Can I change or adjust when the renewal occurs?

Unfortunately, editing payment dates is not possible.

Can I buy an annual subscription but can pay for it monthly?

You cannot spread the cost of the annual license through payments with us; however, other payment methods may allow you to do this, such as PayPal or your credit card.

Can I pay for multiple months or years at once?

No, unfortunately this is not possible.

If you wish to run one of our subscriptions for a specific period of time, you would need to let the license auto-renew and then cancel at any time during the final term (e.g. if you wanted to use the subscription for three months, you would need to purchase a single monthly subscription, then cancel it manually during the third month)

What happens when I increase the Quantity of a subscription during checkout?

Quantity adjusts the licenses/seats associated with a subscription, not the amount of months or years a license is for. 

How do I go from a monthly to an annual subscription?

You will need to cancel the auto-renew of your subscription and start a new annually paid license when your monthly license is due to expire.

How do I pause my membership?

If you are on a monthly paid subscription, you can stop auto-renew when you are ready to pause your license access, then manually renew when you wish to restart. 

If you are on an annually-paid license, you cannot pause your subscription mid-way through a year.

• Releasing your license (or not using the products) does not automatically pause or cancel your subscription. We do not track when users are or are not using their subscriptions

How many computers can I use my subscription on?

A single license can be installed or uninstalled from any number of machines however many times you'd like.

However, you can only use a single license on one machine at one time. 

• How do I use my subscription on a different computer? 
• Can I Split My Maxon One License Among Multiple Devices?

How do I increase the number of seats on my license?

Adjust the quantity during checkout to increase the number of seats on a single licenses.

This will increase the number of licenses for a single product on 1 Maxon account. These cannot be allocated to different accounts or accessed by multiple users and can only be managed and activated by the original account.

How do I transfer a license to another user?

Standard licenses cannot be allocated to someone else. Customer Support may be able to move the license for you, but we recommend purchasing on the account that will use the license.

• If Support is able to move a license, it will not move the Purchase History or Subscription Management from the original purchasing account. 
• If you want to assign licenses to another Maxon account, or if you have multiple users but want a central place to manage them, you may be better off upgrading to a Teams Account. Contact our Sales Team to discuss Teams Account options. 

I've bought a license, but it still says I'm on the trial.

Purchasing a license does not automatically replace the trial license on your account. You will need to unassign the Trial License from the Maxon App and then assign your purchased license.

How many licenses can I have on my account?

A Maxon account can hold any number of licenses. 

Some users have multiple computers they wish to use the same software on at once, while a small business may use it to purchase licenses for all of our products and share account access.

To upgrade a license see this FAQ.